Refund policy

At Rust & Refined, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return or exchange an item, we are here to help. Please read our return policy below for detailed information.

Contact Information

If you have any questions or need assistance with a return or exchange, please contact us:

Return Window

  • Standard Returns: Customers have 30 days from the purchase date to return items.

Conditions for Returns

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, with all original tags attached, and in the original packaging.
  • A receipt or proof of purchase is required.

Refund Method

  • Refunds will be issued to the original payment method or as store credit, depending on the customer’s preference.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items
  • Personal Use Items
  • Custom-made products

Exchange Policy

  • Exchanges are accepted within 30 days of purchase under the same conditions as returns. Items must be unused, with tags, and in original packaging.

Return Process

To initiate a return, please follow these steps:

  1. Fill out the return form on our website or visit our store.
  2. Obtain a return authorization number by contacting our support team via email or phone.
  3. Pack the items securely and include the return authorization number inside the package.

Return Shipping

  • Return shipping is at no cost to the customer if a mistake was made by us (e.g., incorrect item sent, defective product).
  • Customers are responsible for return shipping costs if the item was returned for any other reason (e.g., size, preference).
  • For convenience, we provide a return shipping label, and the cost will be deducted from the refund amount.

Your satisfaction is our top priority. If you have any questions or concerns, please email us at hello@rustandrefined.com, and we will do our best to make things right.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receipt:

  1. Email photos of the damage or defect to hello@rustandrefined.com.
  2. We will cover the return shipping cost and send you a prepaid shipping label.

Lost Packages

If a return package is lost in transit, please contact our support team. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us.

Customer Notifications

  • Customers will be notified via email once their return is received and processed.
  • Updates on the status of refunds or exchanges will also be communicated through email.

Seasonal or Promotional Policies

  • For holiday purchases, the return period is extended to 45 days from the purchase date.
  • Promotional sales follow the standard 30-day return policy unless otherwise stated.

Policy Updates

  • Any changes to our return policy will be posted on our website or communicated via email to our customers.

We hope this policy ensures a smooth and satisfactory experience for our customers at Rust & Refined. Thank you for shopping with us!